Privacy Policy

Last updated: October 2025

FoxID (“we”, “our”, or “us”) is a product developed and operated by IDV Pacific Pty Ltd (ACN: 601516367). This Privacy Policy explains how we handle personal information in connection with FoxID, our AI-enhanced OCR platform for identity document verification.

FoxID inherits IDV Pacific’s broader privacy standards, available at idvpacific.com.au/privacy-policy, and complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Commitment to Privacy

We respect your privacy and are committed to protecting personal information. FoxID is designed with privacy-first principles, including no persistent storage of personally identifiable information (PII) unless explicitly required by a client integration.

Our platform applies strict encryption, secure transmission, and local data processing controls, ensuring compliance with Australian data protection standards.

2. Information We Collect

Depending on how FoxID is deployed (cloud, on-premise, or white-label), the following types of information may be processed:

  • Identity Document Data: Names, addresses, dates of birth, document numbers, expiry dates.

  • Biometric Features (optional): Facial or signature data for verification workflows.

  • Metadata: Device type, image quality parameters, processing timestamps.

  • Change-of-Address Labels: Where applicable, detected and processed as part of OCR.

⚠️ Note: FoxID does not permanently store PII unless required under client-specific regulatory obligations. By default, PII is processed in-memory and discarded after extraction.

3. How We Use Personal Information

We use personal information strictly for:

  • Verification of Identity (VOI) checks.

  • Data extraction and document validation.

  • Fraud detection and anomaly analysis (e.g., detecting tampering).

  • Integration with client workflows (e.g., onboarding, KYC, compliance).

  • Regulatory compliance under services such as DVS, VEVO, or IDMatch.

We do not use FoxID-collected data for marketing purposes.

4. Disclosure of Information

We only disclose information:

  • To authorised clients and partners, as part of contracted services.

  • To regulatory authorities, where legally required.

  • To trusted service providers supporting our secure infrastructure.

We do not sell or trade personal information.

5. Data Security & Storage

FoxID is built for high-security environments:

  • AES-256 encryption for data at rest and in transit.

  • Segregated processing to minimise exposure of PII.

  • No default cloud storage of identity data.

  • On-premise and sovereign-cloud deployment options for sensitive industries.

6. Your Rights

Under the Privacy Act, you may:

  • Request access to personal information processed by FoxID (via our client).

  • Request correction of inaccurate or incomplete information.

  • Lodge a complaint if you believe your privacy has been breached.

Requests should be directed to the organisation that engaged FoxID for your identity verification, or to IDV Pacific directly.

7. International Data Transfers

FoxID is designed and hosted in Australia-first environments. If international processing occurs, it will comply with cross-border disclosure obligations under the APPs and equivalent protections in the destination country.

8. Updates to this Policy

We may update this policy to reflect technology or legal changes. Updates will be posted on the FoxID website and dated accordingly.

9. Contact Us

For questions or privacy concerns, please contact:

IDV Pacific Pty Ltd
Email: [email protected]
Address: Suite 4.06, Level 4, 165-167 Philip Street, Sydney, NSW 2000
ACN 601 516 367

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